Your Privacy Matters to Us
We built erek29 around your account security and data protection. This privacy policy explains how we collect, use and safeguard your information when you open an account, deposit...
How We Handle Your Information
When you join erek29, we collect your name, email, phone number and payment details to verify your identity and process deposits through DANA, OVO, GoPay and QRIS. We use encryption to protect this data and never sell it to third parties. Your account activity, game history and transaction records are stored securely on our servers. We comply with data protection standards in
supported regions and retain your information only as long as your account remains active or as required by local law.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Privacy Questions? Reach Out
Privacy Standards We Follow
Encryption Standard
All data in transit and at rest uses TLS 1.2+ encryption. Your payment details and account credentials are never stored in plain text on our servers.
Third-Party Audits
We commission annual security audits from independent firms to verify our data handling practices meet industry standards for gaming platforms in Indonesia.
Payment Processor Compliance
DANA, OVO, GoPay and QRIS transactions flow through PCI-DSS compliant processors. We never see your full payment credentials during deposit or withdrawal.
Data Minimization
We collect only the information needed to verify your identity, process payments and comply with local regulations. No unnecessary tracking or profiling occurs.
Breach Response Plan
If unauthorized access to your data occurs, we notify affected users within 72 hours and provide guidance on account recovery and fraud monitoring.
Staff Training
Our team completes quarterly data protection training. Access to personal information is restricted by role and monitored for suspicious activity.
Privacy Across erek29
| Live Casino Tables | Your game history and table activity are logged for account verification and dispute resolution. We do not share this data with other players or third-party analytics firms. |
|---|---|
| Slot Lobbies | Slot session data is stored to calculate your account balance and track feature spins. Your play patterns are never sold to game providers or used for targeted advertising. |
| Sportsbook Markets | Betting history and odds selections are kept private. We use this data only to settle bets and prevent fraud, not to profile your sports interests. |
| Account Dashboard | Your deposit history, withdrawal records and bonus activity are visible only to you and our support team when you request help. No external party accesses this view. |
| Mobile App | The erek29 app requests only permissions needed to display notifications and process payments. We do not access your contacts, location or device files. |
| Email & SMS | We send account alerts, promo updates and payment confirmations only to the contact details you provide. You can opt out of marketing messages in your settings anytime. |
| Cookies & Tracking | We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. No third-party tracking pixels or retargeting cookies are deployed. |
What Defines Our Privacy Approach
Local-First Design
We built erek29 for Indonesia, which means your DANA, OVO, GoPay and QRIS details stay within our secure infrastructure. No unnecessary cross-border data transfers.
Account Ownership
Your account is yours alone. We never share login credentials, session tokens or account access with third parties, even for customer support escalations.
Transparent Logging
Every login, deposit, withdrawal and game session is logged and visible in your account history. You always know what activity occurred on your profile.
Data Portability
You can request a complete export of your personal data, game history and transaction records in a standard format. We deliver this within 14 days of your request.
Deletion Rights
Close your account and request permanent deletion of your data. We remove personal information within 30 days, except where local law requires retention for compliance.
No Selling Data
We never sell, rent or lease your personal information to advertisers, data brokers or marketing firms. Your privacy is not a revenue stream for erek29.